support FAQs
Customer Service
- What are your live customer service hours?
Live staff responds to customer inquiries Monday through Friday, 8am to 5pm Eastern Time. Inquiries received after close-of-business and on holidays will be responded to on the next business day. To contact foneGEAR customer service, please click here.
Shipping
- What are your live customer service hours?
- What shipping method does foneGEAR use?
- How much is shipping and handling?
- How long does foneGEAR take to ship my order and how long will the different shipping methods take?
- Does foneGEAR ship to international addresses?
- What is the status of my order?
- Is foneGEAR’s web store secure?
- Does foneGEAR accept C.O.D. orders?
- How do I get on the mailing list or receive updates on current releases and sales?
- Can I send a check for my order?
- Can I return purchased item(s)?
Live staff responds to customer inquiries Monday through Friday, 8am to 5pm Eastern Time. Inquiries received after close-of-business and on holidays will be responded to on the next business day. To contact foneGEAR customer service, please click here.
foneGEAR online store orders are shipped via UPS Ground Services (3-5 day delivery). Rush orders are shipped via UPS 2-Day or Overnight Services at extra charge.
Please note that all orders under $100.00 from Hawaii (HI) and Alaska (AK), will ship via U.S. Mail.
Please see the below for UPS Ground shipping charges. 2nd day service is available for $12.00, and Overnight service is available for $30 (within the Continental US).
Ground - $5.00
2 Day - $12.00
*Orders over $35 are shipped for free.
Please allow approximately one business day for order processing. foneGEAR will make every effort to deliver your order as quickly as possible, but we cannot guarantee the exact arrival date.
At this time we accept orders for the United States and Canada. Canadian orders may be subject to extra international shipping charges.
Orders can be tracked online or by contacting a customer service representative. If you have placed an order and have entered your e-mail address then you will receive a UPS Tracking Number via e-mail as soon as your order is shipped. Once you receive the tracking number you may track your order at any time online at www.ups.com. If you do not have a tracking number, please contact one of our customer service representatives and they will gladly give you the status of your order.
Our 128-bit Secure Sockets Layer (SSL) software is the industry standard and among the best software available for secure online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the Internet. For information on our privacy policy, please click here.
Unfortunately, we are unable to accept C.O.D. orders at this time for online orders.
When you place an order your name is automatically added to our mailing list and you will begin receiving our email and US Mail messages (which you may opt out of). You may also visit here to sign up. If you would like to be removed from our mailing list, please contact a customer service representative.
foneGEAR can accept a certified check drawn from a US bank, but does not accept personal checks, or money orders. Please note that sales tax must be applied to orders originating in Michigan. Send your personal check along with your order to:
foneGEAR, LLC
Attn: Customer Service Dept.
2139 Austin Avenue
Rochester Hills, MI 48309
Yes. For information on returns, please see our refunds and exchanges policy.